Cancellation and Refund Policy
Cancellations will be considered only if the request is made as per the conditions of the particular travel service. In case of cancellation of reservations and/or tour/travel services due to any avoidable/ unavoidable reason(s) we must be informed in writing. Cancellation charges would be effective from the date we receive the intimation in writing as per the terms and conditions of the hotel/ service provider unless stated.
During “Peak-Season,” any particular hotel/ other service provider may implement a different cancellation policy. The travel agent is bound to follow the specific cancellation policy; and in case of variation from the above stated policy, the excess in cancellation charges will be borne by the guest and not by Windmill Holidays Pvt. Ltd.
Modifications/Cancellations sent directly to the hotels/ service providers will not be honoured.
If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, Windmill Holidays Pvt. Ltd. shall not be responsible to give any refund. However, at its sole discretion, the Company can give the refund based on various factors and the final decision on the quantum of refund shall lie with its management.
The client cannot claim Refund if he/ she does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours, etc due to any reason whatsoever.